Return & Exchange Policy
Satisfaction Guaranteed
At Viral Jackets, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You have 30 days from the day you receive your item to initiate a return. To qualify for a return:
- The item must be in the original condition you received it: unworn, unused, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
How to Return
Send your item to the following address:
VIRAL JACKETS
100 Business Park Ln, Milton, DE 19968 , USA
Reach out at info@viraljackets.com
Ph: +1 302-329-4552
Please note, it is the buyer’s responsibility to ship the return item and provide us with the tracking information.
Refunds
Upon receiving and inspecting your return, we will inform you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to post the refund.
For any inquiries, reach out to us at info@viraljackets.com, and expect a response within 24 hours.
Order Cancellation
- Before Shipping: You may cancel your order at any time before it ships for a full refund. Please email us with the subject ‘CANCEL (order number)’.
- After Shipping: If you wish to cancel after shipping, you may request a refund; however, you will need to return the order at your expense. Email us with ‘REFUND (order number)’, and we will guide you through the process.
Exchange Policy
We only accept exchanges if the item is in its original condition. Please note that the shipping cost for returning the item to our warehouse will be covered by the customer.
Non-returnable Items
- Multiple orders of similar products in different sizes will not be eligible for return/exchange to prevent misuse of our policy.
- Items without their original tags or that have been returned more than 24 hours after delivery are not eligible for return, refund, or exchange.
Quality Assurance
Before dispatch, our product inspectors thoroughly review each jacket for color, size, stitching, leather quality, and pattern. If you have any concerns, please contact us at info@viraljackets.com detailing the issue.